We accept returns up to 30 days after delivery, if the item is in its original condition, send the item to us and please paste the label on the box. When we receive the product the refund will be arranged with 3-5 business days.

Shipping costs must be covered by buyer in the following situations:
1. Returning personal items;
2. Returning items claimed to have defects but found by Catsvillas quality control to be in working condition;

In the meantime, if you have any issues with the products you have purchased or any concerns related to your order, please do not hesitate to contact our customer support team. We are always here to assist you and ensure your complete satisfaction with your shopping experience.

For additional information or questions, please feel free to reach out to us through our online chatwidget or send an email to our support team via support@catsvillas.com.

Thanks for choosing Catsvillas - where we offer quality cat furniture for every cat family!